Home · About
People first, always.
East Tennessee native. Hospitality before mortgages. Hannah and Caroline are The Blevins Collective at Foundation Mortgage — here, in their own words.
01Loan Officer
Meet Hannah
Hospitality before mortgages — which is why the phone gets answered.
East Tennessee has always been home to me, and building my career here while helping others put down roots in the same community that shaped me is something I genuinely don't take for granted.
Before mortgages, I built my career in hospitality. I didn't know it at the time, but that experience would shape so much of the way I approach my business today. I learned that the details matter. That exceptional service often means anticipating what someone needs before they have to ask. And that while people may not remember every detail of an experience, they will remember how you made them feel.
When I moved into mortgage lending, I knew I wanted to bring that same level of care with me.
For me, this has never been about simply closing loans. Buying a home is personal. It's where life happens, families grow, and new chapters begin. It's also one of the most significant financial decisions most people will make, and I believe you deserve someone in your corner who understands the importance of both.
My approach combines thoughtful strategy with a high level of personal service. I want my clients to understand their options, feel confident in the numbers, and know there is someone behind the scenes thinking ahead, solving problems, and looking out for their best interest.
That philosophy has allowed me to build a business I'm incredibly proud of, helping more than 1,000 families and developing lasting relationships with clients and real estate professionals throughout East Tennessee. As the business has grown, one thing has remained especially important to me: never losing the personal experience it was built on.
Outside of mortgages, I'm happiest spending time with family and my pups, discovering a great restaurant, enjoying a glass of wine, traveling somewhere new, or listening to live music. I also have a genuine love for hosting, especially around the holidays. There's something special about bringing people together, creating a beautiful space, and making people feel at home.
Maybe that's why hospitality has never really left me.
Whether I'm welcoming people into my home or helping someone finance theirs, the philosophy is much the same: make people feel cared for, pay attention to the details, and make the experience one worth remembering.
That's the standard I've built my business around.
02Loan Operations Manager
Meet Caroline
Meticulous by nature. Steady under pressure. Always thinking three steps ahead.
There are a lot of moving pieces behind a mortgage, and Caroline has spent more than 12 years learning exactly where to look, what to ask, and what could become a problem before it ever reaches the client.
Her attention to detail is more than being organized. It's instinctive. Caroline has a way of looking at a loan almost like a detective, studying the details, connecting the dots, and spotting the things others might overlook. In an industry where one small detail can create an unnecessary delay, she believes the best problems are the ones a client never has to experience.
That philosophy is at the heart of how she approaches every loan.
With more than a decade of experience across multiple sides of the mortgage industry, Caroline understands not only how a loan should move through the process, but why each piece matters. She knows when to dig deeper, when to ask another question, and when something deserves a second look.
As Loan Operations Manager, Caroline is the steady hand behind the transaction. From pre-approval through closing, she works alongside our clients, real estate partners, underwriters, lenders, and team to anticipate what's coming next and keep every detail moving in the right direction.
There may be a hundred things happening behind the scenes on any given loan. Her goal is for the client to never feel the weight of them.
That's what exceptional operations looks like to Caroline: anticipating rather than reacting, communicating before someone has to ask, and handling the details so thoughtfully that a complicated process feels remarkably simple.
Originally from South Carolina, Caroline's heart for helping people started long before mortgages. While in college, she coached gymnastics and cheerleading, where she discovered how much she enjoyed encouraging others, building their confidence, and being someone they could depend on. More than a decade later, that same sense of responsibility and care still shapes the way she shows up for every client.
Outside of the office, Caroline is happiest spending time with her fiancé and family, getting lost in a great book, or planning her next trip to Disney World.
For Caroline, the details have never been small. They're often what make the difference between simply getting to closing and creating an experience where someone feels completely taken care of.
That's the standard she brings to every loan.
The Blevins Collective
One team, start to close.
Hannah prices the loan and stays on it. Caroline runs it and sees around the corner. Between them there may be a hundred things happening on any given file — and from where you're sitting, most of them are supposed to be invisible.
Let's talk
Fifteen minutes, no application.
Pick a time, or just call. If you're mid-offer, say so — those go first.
The Collective, monthly.
One note a month on Knoxville homes, money, and the people who make the city — plus what changed in lending that actually matters. No rate spam.
Email only — no texts unless you ask. Unsubscribe any time.